Frequently asked questions.
Answers to the questions we hear most often, organised by topic.
Orders & Fulfilment
How long does order processing take?
Order processing times vary by item and order volume. Once an order is dispatched, you will receive confirmation with any available tracking information.
Can I change or cancel my order?
If an order has not yet entered fulfilment, contact our support team as soon as possible and we will do our best to accommodate a change or cancellation.
What happens if an item is missing from my order?
Contact our support team with your order details and we will investigate and resolve the issue.
Delivery & Distribution
Who delivers my order?
Orders are handed to established distribution partners for delivery once they leave our fulfilment process.
What if my delivery is delayed?
Delays can occur within the distribution network. Contact support with your order reference and we will look into the status for you.
Customer Support
How do I contact customer support?
You can reach us by email at support@directcommercelimited.com or via the contact form on our Contact page.
What are your support hours?
Our support team responds to enquiries during standard UK business hours, Monday to Friday.
Account & Data
How is my personal data used?
We handle personal data in accordance with our Privacy Policy, which explains what is collected and why.
How do I request my data be deleted?
You can submit a data request by emailing support@directcommercelimited.com. See our Privacy Policy for details on your rights.
Still have a question?
Our support team is happy to help with anything not covered here.